Behind the Screen: Content Moderation in the Shadows of Social Media

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Behind the Screen: Content Moderation in the Shadows of Social Media Customer Reviews

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• from Serge J. Van Steenkiste -- VINE VOICE : Are Commercial Content Moderators the Digital Proletariat of the 21st Century? ( 4.0 out of 5 stars )
• 5.0 out of 5 stars from Customer -- A powerful treatise : I only learned a few weeks ago about Commercial Content Moderation when I was helping a friend research his book on Twitter. Luckily, I discovered Sarah T. Roberts' Behind The Screen and read it right away. Like most of us, I presume, I never considered how content "appeared" on the internet; I never thought of the mega-data processing that constantly goes on behind the screen. This book is a fascinating trip into the world of the people responsible for selecting what we see on the internet... Well-written and highly detailed, Ms Roberts' book should become mandatory reading for college-level social media studies. ( Reviewed in the United States on October 5, 2019 )
• 5.0 out of 5 stars from BL -- Riveting and enlightening book : I had been looking forward to this release of this book for months, and it didn't disappoint. The media is finally paying attention to commercial content moderation, but Sarah Roberts has been researching the topic for years, and it shows. The book infinitely enlightening on the topics of labor and technology, and her in-depth interviews with moderators highlight the human costs of performing this work at scale. Highly recommended to anyone with an interest in labor, technology, or social media and politics. ( Reviewed in the United States on June 26, 2019 )
• 5.0 out of 5 stars from BB -- When algorithms are people : This book is a must-read if you want a better idea of how the internet functions, and how so many of the decisions you might think are automated are actually being performed by people. Somebody once said that if you open a hole on the internet, people will fill it with excrement. It turns out the only way to prevent this is to have thousands of hidden, paid content moderators screening what people post. The author coined the now-widespread term Commercial Content Moderators (CCM) to describe this truly harrowing job. Imagine having to look at all the worst in the world has to offer, all the stuff that’s too awful to actually end up on the internet, and that’s what these folks have to look at all day long, thousands and thousands of items... This is a harrowing read, not only because of what it says about how major platforms function, but also for how it shows the ways Facebook et. al. are increasingly making editorial decisions that used to be up to journalists, with basically no expertise or oversight. This is a scary look at how our media landscape will function in the future. ( Reviewed in the United States on June 26, 2019 )
• 5.0 out of 5 stars from Kate Klonick -- Incredible writing on an incredibly important topic : This is really a ground breaking piece of work from probably one of the first people to make their career studying this immensely important issue. Roberts' writing is crystal clear and flecked with humor and her own story, which makes it not only an easy read, but an enjoyable one. There have been lots of books published on content moderation in the last few years, but this is hands down one of the best and most worth reading. ( Reviewed in the United States on June 26, 2019 )
• 5.0 out of 5 stars from Mo -- Highly recommended : This book describes a univers which deserves to be known from all us as we are all using internet and social media. It is very interesting!!! ( Reviewed in the United Kingdom on July 11, 2020 )

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